Analyse calls fast
Measure for performance
Simplify telephone operations
Integrated call management
Call recording is essential for any organisation, it provides undisputed facts about calls resulting in effective dispute resolution, improved customer service and help for tele-sales staff in raising their game.
What makes your top performers so successful ? Listening to how they work can help pinpoint the sales methods that make all the difference.
Benefits of the KSS Call Recording Solution
Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier.
Fast Visual Analysis Having found the call a single click will playback the contents. The powerful dual channel waveform display* seperates out the two parties of the call so you can quickly isolate key areas. A simple mouse action allows you to select any part of the call and play it back instantly.
Soundclips Save your selection by adding it to a list of soundclips. Soundclips are a great way of pulling together all the useful parts of a call. They can be played back individually and exported to wave files if required.
*not all features are available with the KSS essentials products
Staff TrainingTraining new staff to become effective is a major pull on resources. Using call recording as a means of demonstrating how to handle calls correctly saves huge amounts of time. You can select examples of calls which were effective, practice call scenarios and have staff perfect their own performance and presentation.
Bulk ExportMultiple Calls and soundclips can be exported to wave files in one go by simply selecting the items of interest and clicking export. The export process will execute in the background allowing you to continue working uninterrupted.
ComplianceKSS Call recording can help your organisation in acheiving compliance and protect you against legal actions.
For full details on all our products download our product brochure.
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