What is call recording
Call recording provides the means to listen to calls after they have happened. The call recording system automatically records these telephone calls and stores them for later retrieval. Click Here to find out all about call recording systems
By ensuring you have the details of a call you can settle any misunderstanding immediately. No one can argue with a call recording. This will ensure good relations with customers and suppliers and if someone has made an error then it can be sorted out to everyone's satisfaction. KSS Call Recorder provides a complete call recording solution to suit most businesses.
TRAINING:
The telephone skills and performance of customer facing staff have a measurable impact on business. Call recording is an ideal medium to support training in all kinds of ways. Call recording provides an accurate record of how people behave on the telephone in different situations. Playing back a call recording and pinpointing problems allow rapid improvements to be made.
QUALITY:
Call recordings enable you to analyse how your high performers operate. What is it about their telephone behaviour that gives them star quality? Can this be used as a model to help others – particularly if you want to maximise the results of short marketing campaigns using telephone follow-up.
COMPLIANCE:
Call recording satisfies the legal requirement to give customers specific information about a transaction – say, financial services, recording calls enables you to check that this is being done appropriately. If not, you can take timely action, which also protects the business.
DISPUTE RESOLUTION:
When something goes wrong in a customer transaction, for example, disputes over delivery dates or specification to be supplied, then an accurate call recording removes any argument about who said what. This limits damage to long term relationships and leads to the most cost effective outcome for both sides.
SECURITY:
The very fact that staff know that calls may be recorded acts as a deterrent to confidential information being leaked or the reputation of the business being undermined by disgruntled staff. In the same way, it protects staff by providing a record of verbal bullying they may suffer at the hands of customers.