What is Call Control

Call Control allows you to control your telephone extension from your PC. This simplifies the use of advanced telephone features which would normally require the entry of hard to remember numeric codes

Using a computer and using the telephone often go hand in hand. Call control speeds up operations such as call transfers, putting callers on hold and setting up conference calls. This results in valuable seconds being saved on each call and less mistakes being made adding up to a better customer experience.

Using KSS Call Control gives the following benefits

• Use a wide range of telephone functions direct from the computer desktop; 
• Configure customised phone books providing one click dialling to contacts
• Action screens allow speed dials and access to frequently used functions with one button press
• Screen pop information about the customer calling in, providing linked access to in-house databases, accounts data and CRM software enabling calls to be handled more professionally. (available with KSS Data Integration)

Simple features like click and dial eliminate incorrectly dialled numbers saving time and money for a busy department.

 Faster access to their account or transaction details can enhance the speed of service your customers receive when they call in. Screen pops tell your team who is on the line before they take the call meaning a warmer greeting too.