Save Time with Call Control

Using a computer and using the telephone often go hand in hand. Call control speeds up operations such as call transfers, putting callers on hold and setting up conference calls. This results in valuable seconds being saved on each call and less mistakes being made adding up to a better customer experience.

Using KSS Call Control gives the following benefits

• Use a wide range of telephone functions direct from the computer desktop; 
• Configure customised phone books providing one click dialling to contacts
• Action screens allow speed dials and access to frequently used functions with one button press
• Screen pop information about the customer calling in, providing linked access to in-house databases, accounts data and CRM software enabling calls to be handled more professionally. (available with KSS Data Integration)