Analyse calls fast
Measure for performance
Simplify telephone operations
Integrated call management
Call management is about making better use of the telephone to increase sales, to enhance customer relationships and to control costs.
KSS Call Manager brings the power of the contact centre to every business large or small. Learning from thousands of installations worldwide our call management application will allow anyone to improve their communications, cut down on wasted time and focus on the things that matter.
With KSS Call Manager you have a dynamic real-time view of call activity giving you the ability to keep better track of where time is being spent and more importantly making your staff more productive and your business more profitable.
Valuable information about every aspect of your phone activity is presented on screen and can be collated into reports that help busy managers make better decisions and prioritise action. In short, better measurement leads to better management.
No More Missed Calls Missed or unreturned calls mean lost business. Using the KSS Call Manager you can eliminate missed calls completely. If a call goes unanswered then it is placed into the unreturned calls list where it remains until you call the customer back.
Real Time Statistics See at a glance live statistical information about your call volumes, call ring times, call durations and much more. Using easy to read numeric windows showing snapshots of call data or bar graphs showing hourly call trends you can decide how to handle the ever changing call volumes your business experiences.
Comprehensive reporting Generate reports that help busy managers make better decisions and prioritise action. In short, better measurement leads to better management.
Improve Staff Motivation Showing staff how well they are doing is important. By using the wallboard capability of KSS Call Manager staff can see immediately if they are meeting targets and indeed if they are top of the leader board. Combine call data with other business information to give all your staff a complete picture of their performance.
Be Alarmed KSS Call Manager provides alarms to let you know when problems are occuring. You can set alarms to automatically inform you when call volumes are too high or calls are taking too long as well as many other KPI's
RT means Real-Time If your telephone system supports it KSS Call Manager can give you real time user and extension status information. Real time status gives a complete picture of who is busy and who is idle. Use RT to manage switchboards and get instant feedback from your departments.
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