KELMAR LAUNCHES 'HOT-DESKING'
Kelmar has introduced a useful new module, which extends the flexibility of its Call Recorder applications.
Hot-Desking is designed to support field-based staff who often work from a hot desk when in the office. It will also help office-based staff with multi-functional roles, who regularly change their work location.
The application is surprisingly simple. It forms an association between a specific PC and the adjacent telephone extension. When a person logs on to the PC the telephone system matches all calls from the adjacent telephone to the user or agent. As a result, calls can be correctly assigned to a specific user and not just the extension.
This product really helps organisations to keep track of their staff activities and to measure performance accurately.