Call Management

What is Call Management

Call management is about making better use of the telephone to increase sales, to enhance customer relationships and to control costs.

Keep your business on track with a wide range of essential managment information.
Detailed reports on all facets of telephone activity from call volumes to costs;
Call handling performance statistics displayed on screen in real time;
Alarms for busy managers that alert you when problems occur;

What do I need

All the data you need is already there - hidden in your telephone system. KSS call management applications put this at your fingertips simply, quickly and in ways that help you make better, more profitable decisions.

Can Call management help me

Call management makes a real difference to any organisation where the telephone is central to communications, This includes most modern businesses from healthcare and education to taxi firms and bus companies.

Call Manager Essentials

Call Manager Essentials gives a dynamic real-time view of call activity with a wealth of valuable features designed to make staff more productive and business more profitable. Valuable information about every aspect of call performance is presented simply in reports and displays that help busy managers make better decisions and prioritise action. In short, better measurement leads to better management.

Every call logged
Abandoned calls list
Single user control
220 reports standard
Real time info displays
Easy configuration

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Call Manager Professional

Call Manager Professional is even more powerful and flexible. Custom reports add a new dimension to performance analysis while further service oriented alarms engender an enhanced customer experience. To maximise the motivational impact of on-screen statistics, Call Analyser Professional also supports a wall-board. In short, accurate measurement leading to more profitable management,

As ESSENTIALS, plus

Custom reports & scheduling
Wallboard with RSS feeds
Unreturned calls list
Call costing module
Notes
Multi user controls

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